Catering Policies

(407) 301-1363

Eat Jerk.

Be Happy, Mon!^TM

Thank you for your interest in CK Jerk^® Shack catering services. Please keep the following policies in mind to ensure that things run smoothly.

1. Lead Time - Catering orders should be placed as soon after you confirm your event in order to guarantee availability and ensure meals and service of the highest quality. Greater lead times are typically required for large events and during holiday periods. We can sometimes cater events with as little as 1-day notice and will consider rush orders on a case by case basis. Please call (407) 301-1363.

2. Bookings - We do not "pencil-in" bookings. When you are ready to book us, we require a signed proposal/contract and a 25% - 50% booking fee ($250.00 minimum) depending on the type and scale of event. You event is considered booked, once we receive these items and send you a confirmation email. The booking fee will be applied towards your final bill and is non-refundable. Short notice catering requests (7 days or less) must be paid in full on the booking date.

3. Payment - Payment in full is required at least 7 days prior to the event or on the day of the short-notice booking. We accept cash (in person), checks (in person, through the mail or online via PayPal), and major credit cards (online via PayPal). Payment instructions will be provided with your proposal and final invoice. A check is preferred.

4. Prices - Please note that due to volatile raw material prices, quoted prices are valid for 30 days and are subject to change until paid in full. This is particularly true for events booked 1-2 years in advance. www.ckJerkShack.com always has the current pricing. If you prefer a firm price on events booked years in advance, please let us know and we will quote you a firm price that accounts for expected inflation.

5. Cancellations - In the event that you need to cancel your order for any reason 7 days or more prior to the event you may forfeit your booking fee. Cancellations 3-6 days in advance shall incur a 75% cancellation fee. Cancellations within 72 hours of the event shall incur a 100% cancellation fee. Any refunds due will be returned to you via your method of payment within 10 business-days of the cancellation notice. In the event we are able to book another client on your cancelled date, we may be able to refund all or a portion of your payment, so cancel as early as possible.

6. Total Guest Count - We allow short notice changes (2-7 days prior to the event) to your total guest count. Keep in mind that major reductions will incur a partial cancellation fee and major increases may create fulfillment and service challenges.

7. Included Items - Please make sure that all agreed upon items are included in your proposal and invoice.

8. Food Safety - For your safety and the safety of your guests, hot foods must be kept at or above 135 F and cold foods kept at or below 41 F. Foods not kept within these safe zones should be eaten within 4 hours or disposed of.

9. Consultation - Yeah you can do it all yourself on-line, but give us a call, especially if this is your first time ordering from us. We're happy to help.

10. Taxes - All prices subject to applicable state and county sales tax. Tax exempt organizations are responsible for providing appropriate tax exempt documentation upon booking.

11. Gratuity - A customary discretionary gratuity of 5-20% is added to all proposals based on the level of service requested. Suggested gratuities are listed here. Should you wish to make any adjustments to the gratuity amount based on the service received, please let us know during or immediately following the event so that we can make the necessary adjustments.

12. Travel/Drop-Off Charge - A travel/delivery charge of $1.00 (catering van) or $2.00 (Jerk Shack) per mile (round-trip) plus tolls will be added to all orders ($25 minimum). All deliveries are considered drop-off, unless set-up, take-down and/or clean-up service has been specifically arranged in advance. There may be additional charges for these services.

13. Lost or Damaged Equipment - Client assumes the risk of loss or damage to CK Jerk Shack equipment while in client possession, unless caused by CK Jerk Shack staff. Client shall cover the full replacement cost for the lost or damaged equipment, plus a 10% inconvenience fee.

14. Rented Equipment & Dinnerware - Please remove food debris and rinse out rented items. You may wash items if you like, but they must be rewashed and sanitized by us, anyway.

15. Entertainment - Client must provide a working electrical power outlet and covered location to protect performer and equipment from rain or sun (a beach umbrella or small tent will work).

Updated 10/06/09